Refund & Return Policy
Every Staynish product is manufactured specifically for you, to your chosen dimensions, material, and artwork, after you place your order. This policy explains what we cover if something goes wrong, and how we resolve it.
Draft content pending formal legal review before launch (docs/13-Milestone-Plan.md M4) — not yet counsel-approved.
Customized, made-to-order products
Because every product is manufactured to your own specification after you place your order, we do not accept returns or issue refunds for reasons of personal preference — including a change of mind, measurements or artwork you selected during configuration, or dissatisfaction with a design choice you approved before production began.
What's covered: defective or damaged products
If your order arrives defective, damaged in transit, or does not match the specification you approved at checkout, contact us within 7 days of receipt with photos of the product and its packaging as received, along with your order number, so we can assess the issue. Requests made after 7 days of receipt cannot be accepted.
Our resolution: replacement first
Where we confirm a product is defective or damaged, we resolve it by manufacturing and shipping a replacement at no additional cost to you. Replacement, not refund, is our standard resolution for a confirmed defective or damaged product.
Refunds — only when a replacement isn't possible
We issue a refund of the product's value only in cases where we've confirmed a product is defective or damaged and are unable to provide a replacement. We do not offer a refund as an alternative when a replacement can be provided. Refunds are issued to your original payment method through Cashfree.
How to request a replacement or refund
Contact us within 7 days of receiving your order with your order number, a description of the issue, and photos of the product and its packaging as received. We'll review your request and confirm the resolution with you directly.